Duty to inform - §4 Abs 1 Z 8 FAGG
1) Right of Withdrawal:

Customers who are consumers within the meaning of the Austrian Consumer Protection Act or similar laws in their respective countries of residence within the EU, can within 14 calendar days without giving reasons in writing (eg letter, e-mail to or - if you the thing is left before deadline - also by returning the thing their order revoke and / or withdraw from the contract (except of it are special on special request manufactured goods / single productions).

The period begins after receipt of this instruction in text form, but not before receipt of the goods at the recipient (in case of recurring delivery of similar goods not before receipt of the first partial delivery). To maintain the cancellation period, the timely dispatch of the revocation / declaration of withdrawal or thing is sufficient. Withdrawal / Withdrawal must be sent to Susanne Weiss,, Roseggerstrasse 24, 4452 Ternberg, Austria, using the attached pdf form.

2) Consequences of withdrawal:

In the case of an effective revocation / resignation, the services received on both sides must be returned and any benefits (such as interest) that may have been incurred must be surrendered. If the customer can not give back or surrender the received performance as well as usages (for example use advantages) or only partially or only in a deteriorated condition, he has to pay us compensation.

For the deterioration of the thing and for drawn uses, he must pay compensation only to the extent that the use or deterioration is due to a handling of the matter, which goes beyond the examination of the properties and functioning. "Testing the properties and functionality" means testing and trying out the respective goods, as is possible and customary in a retail store.

Items that can be sent by parcel must be returned to us with the order slip. The costs for the return are to be borne by the consumer!

Obligations to return the goods and to reimburse payments must be fulfilled within 30 days. The period begins for the customer with the dispatch of the revocation / declaration of resignation, for us with their receipt.



->  Download the cancellation form as a pdf-file

(Translated from German with Google Translator)    •    Susanne Weiss

Roseggerstr. 24, 4452 Ternberg, AUSTRIA

+43 (0) 676 7708919   •  shop(at)

All prices in Euro and incl.

20 % Austrian tax (VAT) /

plus shipping costs

© 2016-2020 Susanne Weiss

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